I adapted our Bandzoogle testing philosophy here. Potentially my greatest achievement is discontinuing Internet Explorer support.
I made a QA form for our support team to use when sending over bugs for testing to reduce back-and-forth and delay in resolution for members. This has improved our response time, our fix time, and customer satisfaction!
To ensure I'm always getting our developers the pertiment information on each issue, I also made a bug tracking template for myself. I also formalized the bug fix flow, helping to reduce confusion and speed up response time for members. We've also instituted Bug Fix Friday, dedicating Fridays to fixing smaller, non-urgent issues and UX improvements.
I've rewritten a lot of microcopy and tool tips in the Bandzoogle sitebuilder. Here's an example of some microcopy improvements I've made, and a small selection of knowledgebase articles and technical writing samples.
I enjoy creating user stories and personas. Here are a few use cases for some features and suggested tools.
For my full resume, click here.
I've run my own blog since 2012, and in 2016, spun it off into a blog where I review pizza. Can you guess what my favorite food is?
Desi Does is a lifestyle and travel blog built on Wordpress that has morphed over the years. It started as a personal finance blog, became a reasonably successful running/workout blog, and now I write mostly about career, entertainment, and travel. I've done all the branding and outreach for both blogs, created content calendars, and managed social media strategies as well.
Desi Does Pizza is a blog hosted on Bandzoogle where I review pizza I've eaten, talk about pizza I want to eat, and share ridiculous pizza industry news.
Here are some of my favorite and most popular posts from each blog!
Need some content? I'm currently open for freelancing - click here to email me!
A responsive web app to walk users through a negative thought cycle.
I like figuring out how to make things to solve problems. Stay tuned for something new soon!